This award celebrates the exceptional contributions of a loan administrator within the mortgage and broking industry. It recognises their adeptness in supporting brokers or businesses through meticulous attention to detail, extensive knowledge of products and loan processes, efficient handling of submissions, and outstanding customer service skills.
Innovator of The Year - New Broker
This accolade celebrates the achievements of emerging talents in the mortgage broking industry, specifically those within their first three years of practice. The award recognises their dedication, growth, and impact as a full-time broker, with a minimum of one year of experience, showcasing promise and potential for future success.
Innovator of The Year - Regional Broker
This prestigious award acknowledges the top-performing mortgage broker catering to the needs of regional borrowers outside major cities in Australia. The recipient stands out for exemplary loan volumes, substantial growth in their loan book, and their commitment to representing the industry with excellence in regional areas across the country.
The finalist within this category must be an individual located in regional Australia that includes all of the towns, small cities, and areas that lie outside of the capital cities (Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Cairns, and Canberra).
Innovator of The Year - Metro Broker
This award recognises an outstanding mortgage broker operating within the bustling urban landscapes of Australia's capital cities. The recipient is distinguished by their exceptional performance in servicing borrowers, impressive loan volumes, and substantial growth in their loan book, thereby epitomising excellence within the metropolitan mortgage broking sphere.
The finalist within this category must be an individual located in a capital city of Australia (Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Cairns, and Canberra).
Innovator of The Year - First Home Buyer Specialist
This award honours a broker who has demonstrated exceptional expertise in guiding first-time homebuyers through the mortgage process. The recipient showcases outstanding knowledge of owner-occupier loan products and provides personalised, strategic support to help clients navigate their journey to homeownership with confidence and ease.
Innovator of The Year - Investor Lending Specialist
Recognising a broker who excels in servicing property investors, this award highlights innovation in structuring investment loans, optimizing finance strategies, and leveraging market insights to support clients in building wealth through property investments.
Innovator of The Year - Asset Finance Broker
This award recognises a broker who has demonstrated excellence in asset finance, helping businesses and individuals secure funding for equipment, vehicles, or machinery. The recipient is distinguished by innovative structuring of asset finance deals, strong lender relationships, and exceptional client outcomes.
Innovator of The Year - Commercial Finance Broker
Acknowledging a broker who has excelled in commercial finance, this award celebrates those who have successfully structured loans for businesses, property developers, and investors. The recipient is recognised for their ability to secure complex funding solutions, navigate lending criteria, and drive commercial growth.
Broker Tech
Innovator of The Year - Broker Technology Platform
This award recognises the most innovative technology platform designed to support mortgage brokers in optimising their workflow, improving client interactions, and enhancing business efficiency. The winning platform must demonstrate a transformative impact on broker operations, whether through automation, compliance support, lead generation, or seamless loan processing.
Innovator of The Year - Lender Technology Platform
This accolade celebrates a lender technology platform that has revolutionised the mortgage process, streamlining applications, approvals, and customer interactions. The recipient is recognised for introducing groundbreaking advancements in digital lending, AI-driven decision-making, or seamless integration with brokers and borrowers.
Innovator of The Year - CRM Platform
This award honours the most innovative customer relationship management (CRM) platform empowering mortgage professionals to strengthen client relationships, enhance lead management, and optimise business development. Open to aggregators, brokerages, and independent CRM providers, the winning platform must demonstrate superior automation, data insights, and user-friendly features that drive success in third-party mortgage and finance.
Brokerage & Aggregator
Innovator of The Year - Boutique Brokerage (less than 10 staff)
This award celebrates a boutique brokerage (fewer than 10 staff members) that has demonstrated outstanding innovation in business operations, client engagement, loan structuring, and the use of technology. The recipient stands out for their unique approach to delivering superior mortgage services in a competitive market.
Innovator of The Year - Large Brokerage (more than 10 staff)
This award recognises a brokerage with more than 10 staff members that has embraced innovation to drive business success. Whether through digital transformation, process optimisation, or unique client service models, the recipient has demonstrated leadership in shaping the future of mortgage broking.
Innovator of The Year - Aggregator
Highlighting the aggregator that has shown remarkable innovation in the mortgage broking space, whether through service enhancements, streamlined processes, cutting-edge technology, or innovative approaches to staff and client management. This corporate award welcomes entries from all aggregators revolutionising the mortgage industry.
Innovator of The Year - Major Brokerage
Acknowledging the major brokerage (more than 100 brokers) that has shown outstanding innovation in the mortgage broking business, introducing novel service concepts, optimising processes, leveraging technology advancements, or pioneering new approaches to staff and client management. This corporate award welcomes entries from all brokerage brands driving innovation within the Australian mortgage market.
Lender
Innovator of The Year - Major Bank
Recognizing a major bank (ANZ, CBA, NAB, Macquarie, or Westpac) that has led the industry in innovation, whether through digital transformation, product innovation, or superior customer engagement. This award highlights the major bank that is reshaping mortgage lending.
Innovator of The Year - Mutual Bank
This award honours a mutual bank that has demonstrated exceptional innovation in mortgage lending, customer experience, or digital services. The recipient has embraced progressive strategies while maintaining a strong focus on member-driven banking.
Innovator of The Year - Non-Major Bank
Commending the non-major bank that has excelled in innovation, driving positive changes in service delivery, processes, products, technology, or other relevant areas within the mortgage sector. This corporate award is open to all non-major banks pioneering innovation in mortgage lending.
Innovator of The Year - Non-Bank
Recognising the non-bank lender that has demonstrated exceptional innovation across various aspects of their operations, including service, processes, products, technology, and staff/client management. This corporate award is open to all non-bank lenders leading the way in the mortgage industry.
Innovator of The Year - Service Provider
This award celebrates a service provider that has played a crucial role in supporting mortgage professionals through innovative solutions, whether in compliance, technology, legal, or operational support. The recipient has introduced new methodologies or tools that have significantly enhanced the efficiency and success of brokers and lenders.
Assessment criteria – video questions
What steps have you taken to ensure operational excellence?
Provide an example of innovation in your business over the last 12 months (over CY24).
How do you ensure the highest level of customer satisfaction?
What is the best example you can provide to demonstrate business growth in the last 12 months? (CY24)
Submission criteria
Aggregator name
Have you been a previous winner of ANY industry awards program over the past year? Yes / No
Entrant URL (individual categories only)
Company URL
Franchise location
Headshot (individual categories only)
Company logo
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