This award celebrates the exceptional contributions of a loan administrator within the mortgage and broking industry. It recognizes their adeptness in supporting brokers or businesses through meticulous attention to detail, extensive knowledge of products and loan processes, efficient handling of submissions, and outstanding customer service skills.
Marketing Professional of the Year
This accolade honors an individual marketing professional who has demonstrated outstanding prowess in crafting and executing effective marketing strategies within the mortgage and broking sectors. Their initiatives have significantly contributed to lead generation and business conversion, showcasing their creativity and strategic acumen.
Mortgage Broker of the Year - Regional
This prestigious award acknowledges the top-performing mortgage broker catering to the needs of regional borrowers outside major cities in Australia. The recipient stands out for exemplary loan volumes, substantial growth in their loan book, and their commitment to representing the industry with excellence in regional areas across the country.
The finalist within this category must be an individual located in regional Australia that
includes all of the towns, small cities, and areas that lie outside of the capital cities
(Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Cairns and Canberra).
Mortgage Broker of the Year - Metro
This award recognizes an outstanding mortgage broker operating within the bustling urban landscapes of Australia's capital cities. The recipient is distinguished by their exceptional performance in servicing borrowers, impressive loan volumes, and substantial growth in their loan book, thereby epitomizing excellence within the metropolitan mortgage broking sphere.
The finalist within this category must be an individual located in a capital city of Australia (Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Cairns and Canberra).
New Broker of the Year
This accolade celebrates the achievements of emerging talents in the mortgage broking industry, specifically those within their first three years of practice. The award recognizes their dedication, growth, and impact as a full-time broker, with a minimum of one year of experience, showcasing promise and potential for future success.
Innovation(Company)
Innovator of the Year - Non-Bank
Recognizing the non-bank lender that has demonstrated exceptional innovation across various aspects of their operations, including service, processes, products, technology, and staff/client management. This corporate award is open to all non-bank lenders leading the way in the mortgage industry.
Innovator of the Year - Aggregator
Highlighting the aggregator that has shown remarkable innovation in the mortgage broking space, whether through service enhancements, streamlined processes, cutting-edge technology, or innovative approaches to staff and client management. This corporate award welcomes entries from all aggregators revolutionizing the mortgage industry.
Innovator of the Year - Non-Major Bank
Commending the non-major bank that has excelled in innovation, driving positive changes in service delivery, processes, products, technology, or other relevant areas within the mortgage sector. This corporate award is open to all non-major banks (banks excluding ANZ, CBA, NAB, Macquarie and Westpac) pioneering innovation in mortgage lending.
Innovator of the Year - Broker
Celebrating the mortgage broker who has demonstrated exceptional innovation in their practices, leveraging technology, introducing novel service approaches, or pioneering new processes to enhance client experience and broker efficiency. This individual award is open to all mortgage brokers driving innovation within the industry.
Innovator of the Year - Major Bank
Recognizing the major bank that has led the way in innovation within the mortgage industry, whether through groundbreaking service models, cutting-edge technology, product enhancements, or advancements in staff and client management. This corporate award is open to all major banks (ANZ, CBA, NAB, Macquarie and Westpac) setting new standards in mortgage lending.
Innovator of the Year - Brokerage
Acknowledging the brokerage that has shown outstanding innovation in the mortgage broking business, introducing novel service concepts, optimizing processes, leveraging technology advancements, or pioneering new approaches to staff and client management. This corporate award welcomes entries from all brokerage brands driving innovation within the Australian mortgage market.
Technology
Broker Technology Platform of the Year
Highlighting the company that has developed and delivered an exemplary technology platform tailored for mortgage brokers, enhancing efficiency, streamlining processes, and improving client experience. This corporate award welcomes entries from all companies revolutionizing technology in the mortgage broking space.
Lender Technology Platform of the Year
Commending the lender that has developed and delivered an innovative technology platform for mortgage lending, enhancing the lending process, improving accessibility, and advancing overall efficiency. This corporate award is open to all lenders pioneering technology in the mortgage lending sector.
Loan Application Platform of the Year
Recognizing the company that has created and delivered an outstanding loan application platform for mortgage brokers in Australia, facilitating seamless lodgement processes, improving efficiency, and enhancing overall user experience. This corporate award welcomes entries from all companies driving innovation in mortgage application technology.
Marketing & CRM Platform of the Year - Aggregator/Major Brokerage
This award celebrates the broker group or aggregation group that offers the most comprehensive and effective marketing platform, enabling its members to drive business development and retain existing clients with remarkable efficiency. It recognizes the aggregator or major brokerage that empowers its members with cutting-edge tools for marketing and customer relationship management.
Marketing & CRM Platform of the Year - Technology Provider
This accolade honors the technology provider (excluding aggregators/brokerages) that delivers the top marketing platform, enabling its users to drive business growth and enhance client retention effectively. It recognizes the provider that equips its clients with innovative tools and features to excel in business development and client management.
Settlement Platform
This award recognizes the company providing exemplary mortgage or property e-settlement (e-conveyancing) services in Australia. It celebrates the platform that offers seamless and efficient settlement processes, enhancing the overall experience for mortgage and property transactions while ensuring compliance and security.
Group
Aggregator of the Year
This prestigious award acknowledges the mortgage aggregator that has excelled in member servicing and development, significantly impacting member recruitment and retention. The recipient can demonstrate tangible effects of their support and services on the growth and satisfaction of their member brokers.
Brokerage of the Year
This esteemed award recognizes the brokerage brand that has demonstrated exceptional effectiveness in member servicing and development, showcasing how their efforts have positively influenced member recruitment and retention. The recipient can provide clear examples of how their support and resources have contributed to the success of their member brokers.
Major Bank of the Year
This corporate award celebrates the major bank that has spearheaded innovation and excellence in mortgage lending, setting new benchmarks for the industry. Open to major banks such as ANZ, CBA, NAB, Macquarie, and Westpac, this accolade recognizes their commitment to delivering outstanding products, services, and customer experiences.
Mutual Bank of the Year
This corporate award honors the customer-owned bank that has distinguished itself in mortgage lending, showcasing exceptional service, competitive offerings, and a customer-centric approach. Open to all mutual banks, this accolade recognizes their dedication to providing value and support to mortgage customers.
Non-Bank of the Year
This corporate award commends the non-bank lender that has excelled in mortgage lending, offering innovative products, flexible solutions, and outstanding customer service. Open to all non-bank lenders, this accolade recognizes their contributions to driving competition and diversity in the mortgage market.
Non-Major Bank of the Year
This corporate award recognizes the non-major bank that has made significant strides in mortgage lending, demonstrating excellence in product offerings, customer service, and market competitiveness. Excluding major banks like ANZ, CBA, NAB, Macquarie, and Westpac, this accolade highlights the achievements of non-major banks in advancing the mortgage industry.
Service Provider of the Year
This prestigious award acknowledges the company that provides exceptional services to the mortgage industry, excluding lenders, brokerages, aggregators, or technology companies. Celebrating expertise in areas such as mentoring, training, outsourcing, and more, this accolade recognizes the vital role these companies play in supporting the success of mortgage professionals.
Assessment criteria – video questions
What steps have you taken to ensure operational excellence?
Provide an example of innovation in your business over the last 12 months (over CY23).
How do you ensure the highest level of customer satisfaction?
What is the best example you can provide to demonstrate business growth in the last 12 months? (CY23)
Submission criteria
● Aggregator name
● Have you been a previous winner of ANY industry awards program over the past year? Yes / No
● Entrant URL (individual categories only)
● Company URL
● Franchise location
● Headshot (individual categories only)
● Company logo
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