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The tool, known as App Tracker, is now available through the non-bank lender’s Broker Portal and provides real-time updates on application progress, document management, and outstanding loan conditions.
Pepper Money said the platform was designed to streamline application management and reduce the need for manual follow-ups by bringing key tasks and communications into a single system.
CEO of mortgages and commercial, Barry Saoud, said the tool was developed in response to broker demand for greater transparency throughout the application process.
“Too often, application progress can feel like a black box for brokers and their support staff,” Saoud said.
“Brokers have told us they want faster, more transparent ways to manage applications without needing to chase updates.”
Saoud said the platform would allow brokers to track application progress, manage conditions, and communicate directly with Pepper Money’s credit team through a single interface.
“App Tracker puts everything in one place making it easier to do business with Pepper Money, whether that’s checking progress, managing conditions or staying on top of their pipeline at any time of day. It gives brokers more time to focus on customers and growing their business,” Saoud said.
The platform includes real-time application tracking, secure document uploads, conditions management, and direct messaging with Pepper Money credit assessors.
The lender piloted the platform with brokers from Mortgage Choice ahead of the launch.
Mortgage Choice general manager of distribution, Aaron Slater, said: “Throughout the pilot we consistently received great feedback about the App Tracker from our network, particularly around the speed and clarity it unlocks.
“With the AppTracker tool, our brokers have real-time visibility on how a loan is progressing from lodgement to settlement. It removes the guesswork and means brokers can spend more time with clients and less time tracking down updates, which is a win for both brokers and their clients.”
Pepper Money said the launch forms part of its broader investment in digital capabilities and broker-facing technology.
“Technology plays a critical role in how we support brokers as volumes grow,” Saoud added.
“This is about making it simpler and faster for brokers to do business with Pepper Money, while giving them greater confidence and visibility across every deal.”
[Related: Why AI in broking needs a rethink]
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