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Broker Pulse – the lending insights division of Agile Market Intelligence – has launched the 17th annual edition of its Third-Party Lending survey. This major survey asks brokers across Australia to evaluate the performance of lenders that they have worked with over the past 12 months.
Brokers are now being asked to assess lender performances across various attributes that encompass the lender’s entire offering to the third-party channel. These include personnel, technology, products, communication, education, service, and support, among others.
The results are then compiled into the Third-Party Lending Report, a diagnostic tool that identifies expectation shortfalls, service quality trends, and constructive feedback from brokers.
Michael Johnson, director at Agile Market Intelligence, outlined the mutual benefits of this survey for lenders and brokers alike.
“The Third-Party Lending survey provides brokers the opportunity to share how they’ve experienced lender performances over the last year, allowing brokers to really provide honest feedback to the lenders. Ultimately, helping both lenders understand how to improve and the industry as a whole to work more efficiently, and to provide the best experiences for clients.”
This survey provides brokers the opportunity to share direct feedback on lender performance, thereby helping lenders retain their strengths and work on their weaknesses. This, in turn, will aid lenders in refining their services and improving the broker experience journey.
In return for their participation, brokers will be entered into a prize draw as thanks for their contribution to this industry-wide initiative. Participants have the chance to win a share of $10,000 in prizes. There will be a weekly draw, with a winner claiming prizes worth $1,000 per week up until the survey deadline on Thursday, 30 April 2026.
Agile Market Intelligence’s commercial director, Oliver Stofka, also encouraged brokers to contribute to this survey and share their perspectives to improve the overall broker journey with lenders.
“This survey provides the opportunity for brokers to share what they really think regarding lender performance. This feedback helps lenders understand what’s working, what needs work and where they are falling behind. The more feedback lenders receive, the better experience they can deliver moving forward,” he said.
Click here to complete the 2026 Third-Party Lending survey by Thursday, 30 April 2026.
For more information or enquiries, please contact Oliver Stofka at
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