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Aggregation group outsource Financial has announced a new collaboration with credit repair provider Credit Fix Solutions, whereby the 1,500 brokers aggregating through the group can access the specialist service provider’s services in challenging incorrect or unfair credit default listings.
The partnership, which officially launched on 1 May, provides outsource Financial brokers with direct access to credit report education and early intervention services, allowing them to address potential credit issues before loan applications are submitted.
According to Tanya Sale, CEO of outsource Financial, the role of the broker has evolved from a transactional focus on deal placement to a model centred on true client advocacy.
“Today’s most effective brokers are not simply intermediaries; they act as strategic partners who understand the full credit landscape and guide clients through it with insight and foresight,” Sale said.
“When brokers develop a deeper understanding of credit, how lenders assess risk, what drives approval outcomes, and where potential issues may arise, they can address challenges proactively rather than reactively. This capability fundamentally changes the quality of outcomes for both brokers and consumers. Instead of submitting applications and hoping for the best, brokers can anticipate lender concerns, structure deals more effectively, and prepare clients with clarity and confidence. Service providers like Credit Fix Solutions play a crucial role in this evolution.”
Welcoming Credit Fix to the aggregator’s panel, Sale added: “By helping brokers identify and resolve credit issues early, they enable more clients to enter the market in a stronger position. This is a big win for consumers as it means better access to credit and a clearer understanding of their financial profile. For brokers, it strengthens client trust, enhances professional credibility, and ultimately drives better business performance.”
The partnership aims to change the sequence of the lending process, encouraging brokers to analyse credit reports at the beginning of the journey rather than at the end.
Victoria Coster, CEO of Credit Fix Solutions, stated the partnership is focused on shifting the industry from reactive problem solving to proactive client strategy, noting that better broker outcomes and consumer outcomes are directly connected.
She explained: “For too long, the credit report has been the part of the process that gets looked at last, when in reality, it should be one of the first. When brokers understand a client’s credit position early, they’re not just improving approval outcomes, they’re changing the client’s entire financial trajectory.
“This partnership is about shifting the industry from reactive problem-solving to proactive client strategy, and that’s where the real value for both brokers and consumers sits.
“What we’re seeing now is a clear shift in broking towards deeper client advocacy. Brokers aren’t just placing deals anymore, they’re guiding clients through complex financial decisions, and that requires a much stronger understanding of credit reporting.
“By bringing credit report education and early intervention into the process, we’re helping brokers have more meaningful conversations with their clients and ultimately deliver better long-term outcomes.
“Better broker outcomes and better consumer outcomes aren’t separate goals, they’re directly connected. When a client is better prepared, the deal is stronger, the experience is smoother, and the long-term relationship is more valuable. That’s the future of broking, and it starts well before submission.”
[Related: Brokers urged to be wary of shady credit repair practices]
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