complaints

Connective Group’s top three tips can help protect brokers from borrower complaints during rising-rate uncertainty.

Scam-related complaints spiked over the 2023–24 year as the ombudsman service records a new high in overall complaints.

Over 100,000 financial complaints were made in 2024–25. While experiencing a slight drop from the preceding period, figures are still too high, AFCA has said.

Mortgage brokers are being urged to strengthen compliance practices, as complaints across the financial services sector reach record highs.

New data has revealed which banks, aggregators, non-bank lenders, and mortgage brokers are seeing the greatest number of complaints from borrowers.