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Yellow Brick Road (YBR) has launched Nectaria, a new artificial intelligence (AI) platform that utilises proprietary data, at its Next Level conference on the Gold Coast.
The platform is designed to speed up customer settlements and improve broker profitability, with multiple agents able to assist brokers through the loan-writing process.
Nectaria’s core functionality includes recording client calls and mapping key details from the conversation to the client’s profile, according to YBR.
It can suggest coaching and compliance improvements for brokers while generating follow-up actions to help collect any missing information.
Brokers can also use Nectaria to search policies across every lender on Yellow Brick Road’s panel, while new-to-industry professionals can use the platform to train through a variety of scenarios.
Mark Bouris, YBR’s founder and executive chairman, said he had challenged his team to create an AI that supported brokers and their customers throughout the lending process.
“My brief for Nectaria was to give brokers more time to write deals, give our franchises the insights that would show them how to grow their business, and to train and empower new brokers,” he said.
“The platform we’ve built does just that. Every time a Yellow Brick Road broker speaks to a customer, they now have a suite of AI agents alongside them to support from the initial conversation through to settlement and beyond.
“I genuinely believe that in a short space of time, we’ve built an AI that is as good as any other tool on the market and will only get more powerful over the coming months.”
YBR also said a future version of Nectaria, due to be released in October, will include a “business coach” feature to help brokers tighten every step of their pipeline.
Beyond standard features
Kevin Mangano, YBR’s chief digital and marketing officer, said the group wanted to look beyond “standard features”, noting a growing awareness of AI across the industry.
“We started with common pain points for our brokers and looked to build solutions that didn’t yet exist. That led to our customer interview feature,” he said.
“The other requirement was how we act in the best interests of borrowers. That’s baked into every part of Nectaria, including specific compliance features and personalised feedback and coaching to brokers after each customer interaction.”
Mangano also said brokers who tested Nectaria were encouraged to be as critical as possible, allowing the platform to quickly adapt to their needs.
“The feedback we’ve received from our network has highlighted just how powerful Nectaria is in training the next generation of brokers understand even the most complex of lending scenarios,” he said.
“Brokers have also said just how quick Nectaria is in building and updating customer profiles in a way that integrates with the rest of our software, as well as homing in on best-fit products for buyers, investors and refinancers.
“In Nectaria, we’ve built a platform that’s goes beyond just cutting time spent on admin to provide a service that helps every franchise improve their performance.”
AI push gathers pace
YBR’s launch comes as aggregators increasingly look to embed AI into the technology and workflows used by brokers.
Loan Market began testing a suite of AI tools across its broker network in 2025, while Aussie also announced an AI strategy aimed at helping brokers use the technology to improve efficiency. Mortgage Choice has since rolled out its own AI strategy, including tools covering areas such as policy research, compliance, and credit analysis.
[Related: YBR welcomes Bridgit to its lender panel]
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