iscover 
Broker Daily first became aware of the issue in July 2026, when it was shown a warning on Quickli’s platform, stating: “For reasons out of our control, we cannot show CBA’s results. Please speak to your BDM.”
Used by more than 14,000 brokers, Quickli allows mortgage brokers to assess borrowers’ serviceability and borrowing capacity across multiple lenders.
While the Commonwealth Bank of Australia’s (CBA) updated calculators became unavailable in July, brokers could still access older versions through the platform.
Those calculators have now also been removed, with Quickli updating its warning to read: “CBA is working through its internal processes, but it is unlikely to return to Quickli this year. Please let your CBA BDM know that you’d like to see Quickli reinstated.”
‘Standard process’
Eric Dill, co-founder and co-CEO of Quickli, told Broker Daily that the outage was “a matter of standard process, not a technical issue”.
“CBA’s calculators are paused while we wait for CBA to complete an internal process. We’ll restore CBA’s content as soon as the process is complete,” he said.
“We understand that comparing lenders in one place saves brokers time, which is why we want CBA’s content back on the platform as soon as we’re able to do so, and why we’re working to make that happen.
“Brokers can still access the other lenders on our panel and continue working on their scenarios. Brokers can refer to CommBroker or their CBA BDM for the latest servicing, policy and product information.
“While we don’t yet have a confirmed time frame from CBA, we’ll make their information available again as soon as we’re able to do so.”
A CBA spokesperson said: “We haven’t changed any of our processes. To ensure brokers have accurate information, they can continue to access Commonwealth Bank information and tools available through CommBroker.”
Broker flows increase at CBA
CBA’s outage comes as the nation’s largest home lender revealed in its FY2025–26 results that the broker channel’s share of new home lending increased to 49 per cent, from 46 per cent a year earlier, while its proprietary channel’s share fell to 51 per cent from 54 per cent.
The shift comes despite CBA’s multi-year effort to favour its direct channel, which is reportedly 20–30 per cent more profitable after accounting for upfront and trail commissions.
Across CBA’s overall $680 billion home loan book, proprietary channel loans account for 54 per cent, while brokers account for 46 per cent.
In June 2026, CBA also wrote to brokers to advise that it would remove accreditations for those who had been “inactive” for 12 months – defined as not having lodged a loan with CBA – or who had breached the broker code of conduct.
The bank said the move, which could affect thousands of brokers, was intended to ensure brokers writing CBA loans had current and adequate knowledge of its products, policies and processes.
The planned cull followed changes to CBA’s broker tiers 12 months earlier. The tiers are based on a balanced scorecard that includes “quality outcomes” and application volumes.
Higher-tier brokers receive more relationship management support, with those at the top level able to access relationship managers, relationship assistants and dedicated credit coaches to discuss and lodge deals.
[Related: Quickli targets loan processing with Promptli launch]
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