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Broker Daily’s Alex Whitlock is joined by Baber Zaka, general manager of third-party banking at CBA, to unpack the evolving nature of lending, the future of the broker channel, and why the human element remains a broker’s greatest competitive advantage.
In this podcast, the duo discuss:
- Why it’s imperative that brokers have a unique proposition.
- Why complexity in lending is the new normal.
- CBA’s new pilot to provide select brokers with proactive retention tools.
In a market where customers are savvier and more discerning than ever, the brokers who win won’t just facilitate a loan – they’ll build a brand that stands for trust, partnership, and long-term advocacy, says Zaka.
Tune in to find out more!
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Commonwealth Bank is Australia's leading provider of integrated financial services.