BOQ enters whole-of-loan sale with Challenger

A home buyer has narrowly avoided losing $100,000 to a scammer impersonating his solicitor, with a bank worker acting quickly to stop the payment.

Operational excellence is becoming a key point of difference in the broking industry, particularly for smaller brokerages competing against larger, more established players.

Liam Garman and Trent Carter unpack the shift from transactional support to true partnership – and why the difference is becoming more critical in today’s lending environment