ING Direct exec named in key board appointment

ING Direct's executive director of customer delivery, Lisa Claes, will take the role and brings with her more than 20 years’ experience at an executive level across the banking and wealth management industries.

LIXI outgoing chairman Paul Lahiff welcomed Ms Claes' appointment, noting that it comes at an integral time in the industry.

“[Ms Claes] brings vast executive experience in local and global financial services markets to the role,” he said.

“As the industry embraces the opportunities presented by rapidly changing customer expectations, her leadership and expertise in digital and data utility will be of great value to the board and the entity.”

Meanwhile, Ms Claes said LIXI has helped boost the lending industry by providing significant efficiencies over time.

“By standardising core components of data exchange in the lending value chain, LIXI has played a key role in introducing significant efficiencies to the lending industry, and in so doing, has enhanced the experience for customers of brokers and lenders alike,” she said.

Ms Claes said she is excited about what her new role as LIXI chair will entail.

“My vision for the future is that as customers increasingly demand innovative financial services solutions, the drive for standardisation through intelligent use of data will become more critical.

“Standardising both enabled efficiencies and ensures focus on those parts of the service provider’s proposition that can be truly differentiating for the customer.

“I look forward to working collaboratively with my fellow board members, the LIXI executive and members to continue to deliver value to the industry as it navigates the new financial order.”

[Related: Major bank boss admits uncertainty over capital levels]