HSBC appoints new head of retail banking

Jessica Power, the former state manager for metro NSW, is now heading up HSBC Australia’s efforts to "build a bigger presence in the Australian retail banking market by assisting domestic and international customers with their mortgages, bank accounts, credit cards and other financial needs".

As of this month, Ms Power, who has more than 23 years' experience in the financial services industry, has replaced Graham Heunis as head of retail banking and wealth management as he takes on the position of head of Asia-Pacific sales management, retail banking and wealth management.

As well as working at Westpac, Ms Power had previously worked at Citigroup Australia, holding a number of senior roles across retail products, customer experience, digital banking and marketing over a period of 19 years.

Commenting on the new appointment, the CEO of HSBC Australia, Martin Tricaud, said: “Jessica brings to HSBC a very broad and deep knowledge of the Australian financial services sector, and will have direct responsibility for continuing our strong growth trajectory in retail banking.

“Over the past two years, we have deepened our commitment to this market, opening eight new branches, re-launching with mortgage brokers and introducing several innovative new products including our award-winning Everyday Global Account. Under Jessica’s leadership, we have ambitions to grow our market share even further.”

Ms Power will report locally to Mr Tricaud, and on a regional basis to Kevin Martin, head of retail banking and wealth management, Asia-Pacific.

[Related: Former HSBC boss to join Westpac board]