MOVE Bank CEO departs, interim CEO appointed

The CEO of Brisbane-based lender MOVE BANK, Therese Turner, has resigned from her position and left the company.

Ms Turner, who joined the customer-owned lender as CEO in 2017 (when it was still called MOVE People Driven Banking ahead of its name change in 2018), stepped down from her position in December.

Writing in an update to members, Ms Turner said: “After five amazing years at MOVE Bank, I am sad to announce that I will be leaving at the end of 2022 to take the next step in my career…. 

“It has been a great privilege to lead and work with the MOVE Team. I am very proud of what we have achieved together, particularly given the challenging and unprecedented environment with the pandemic and record-low interest rates,” noting the bank’s “significant changes and successes” over her tenure.

These included establishing broker distribution, introducing online lending, and building the bank’s presence outside of Queensland (with approximately 35 per cent of its loan book now for mortgages outside of the Sunshine State).

Mr Turner also thanked MOVE Bank’s “supportive members and [the] very hard-working MOVE Bank team”, particularly calling out the board (led by chair, Bron Davies) for its “leadership and guidance”.

“I sincerely wish the entire MOVE Bank team every success for the future and thank our members for your ongoing support,” Ms Turner said. 

Given her departure, MOVE Bank is now being headed up by Melissa Treacy, who was previously the customer-owned lender’s chief risk officer & legal counsel.

Ms Treacy has worked at MOVE Bank for nearly six years, having held a range of compliance and legal counsel positions over that time.

She will hold the role of interim CEO while the bank’s recruitment process is undertaken for a permanent CEO.

Therese Turner becomes P&N’s first CCO

Ms Turner has now joined Police & Nurses Limited (PNL), which operates as the P&N Group representing P&N Bank in Western Australia and bcu in NSW and South-East Queensland as its inaugural chief customer officer (CCO).

She commenced her new position as part of the executive leadership team on Monday (16 January).

In her new role as CCO, Ms Turner is now responsible for P&N Bank, bcu, and broker divisions.

She will oversee the delivery of the group’s retail customer value propositions and will drive brand, customer, and revenue growth while seeking to identify areas of improvement to “enrich and deepen” customer experiences. 

She commented: “I’m very excited to be joining such a progressive customer-owned bank. In particular, what attracted me to the role was their compelling value proposition for customers, the unique multi-brand business model, and how they are leading the way on innovation.”

P&N Group CEO, Andrew Hadley, welcomed the new arrival, stating that the group was “thrilled to have secured Therese’s strategic capability and experience”. 

“Therese is highly credentialed and respected in the customer-owned banking industry and has a proven track record of success in delivering value to customers,” he said.  

“I am confident that she is well-placed to sharpen and align the focus across our P&N Bank and bcu brands as part of our multi-brand model.” 

He added that the newly created CCO role was another milestone in realising the group’s five-year transformation strategy.  

“As a customer-owned bank, it’s vital that we continue to anticipate and adapt to the changing needs and expectations of our customers, as well as the evolving behaviours of banking consumers,” Mr Hadley said.  

“While we continue to build a more customer-centric bank of the future through our major strategic transformation program, listening to and understanding the voice of current and future customers has never been more important.” 

[Related: Lender snubs takeover bid from Auswide]