CBA launches AI ‘microlearning’ series

The initiative, titled “AI For All”, offers a collection of engaging, bite-sized learning videos covering topics such as generative AI, deep learning, and responsible AI.

Launched in May 2024, the series has been introduced to approximately 43,000 CommBank employees and has already garnered over 22,000 views across its nine modules.

This educational effort aligns with the Commonwealth Bank of Australia’s (CBA) strategy to advance its data and AI capabilities, ensuring employees are adept at leveraging AI to transform banking services.

The series is part of CBA’s broader ambition to lead in AI and deliver exceptional customer outcomes.

Jane Adams, executive general manager, human resources technology, highlighted the importance of this training initiative: “CommBank is at the forefront of AI innovation and it’s critical that we empower our people with the skills they need to come on that journey with us.”

We know AI is an increasingly important tool for delivering the best products and experiences for our customers, and in line with this we’re committed to fostering a skilled, future-ready workforce, and ultimately building a brighter future for all, including our people,” Adams said.

The bank has been leveraging AI for years and has witnessed significant benefits, particularly in enhancing fraud protection and identifying technology-facilitated abuse.

As a global leader in responsible AI, CBA emphasises a principles-based approach to the design, development, deployment, and use of AI systems.

“When designing the content for our AI training suite, it was essential that responsible AI was a core topic. Regardless of the particular job someone has at the bank, we all play a key role in using AI responsibly and managing AI risk,” Adams said.

Dr Andrew McMullan, chief data and analytics officer, underscored the bank’s commitment to customer centricity: “At CommBank, customer obsession is part of our DNA, and we want to deliver exceptional experiences for every single customer, every single time.

“To do this we need to use AI better than anyone has before, and we can’t do that without our people. We’re building a customer-obsessed culture and empowering our people with the skills for the future is a key part of that.”

The AI microlearning series is a strategic move to ensure its employees are prepared to use AI effectively and responsibly, further solidifying the bank’s leadership in the industry and its commitment to delivering outstanding customer experiences.

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Adrian Suljanovic is a journalist at Broker Daily with more than two years experience reporting on all facets of the third party distribution channel.

Adrian has written for a range of business and finance titles including IFA, Investor Daily and Lawyer’s Weekly before joining the mortgages team in 2022.

He graduated from the University of Wollongong in 2021 gaining a Bachelor of Communication & Media with a major in Digital & Social Media.

E-mail Adrian at: This email address is being protected from spambots. You need JavaScript enabled to view it.