Informatica to enhance Helia’s data management and claims processing

Informatica (NYSE: INFA), an AI-powered cloud data management company, has been chosen by lenders mortgage insurer Helia to boost its claims processing capabilities through enhanced data governance and streamlined data management.

Helia plays a crucial role in helping home buyers overcome the 20 per cent deposit challenge. With the rising cost of living making it increasingly difficult to save or meet mortgage repayments, Helia’s role in reducing financial risk for its lender customers is more vital than ever, facilitating earlier home ownership for many Australians.

In response to the evolving landscape of the mortgage lending industry and the accompanying surge in data volume and complexity, Helia has sought to upgrade its systems and processes.

This upgrade aims to improve the customer experience while mitigating compliance risks and enhancing data security amid growing cyber threats.

To address these needs, Helia required a flexible and scalable data governance framework capable of integrating multiple data sources and cloud systems across the organisation, providing comprehensive data visibility and oversight.

Informatica’s Intelligent Data Management Cloud (IDMC) has been selected as the AI-powered platform to meet these requirements.

The adoption of Informatica’s Cloud Data Governance and Catalog (CDGC) will enable Helia to manage AI-ready data while improving data trust, literacy, and privacy throughout the organisation.

This data transformation will enable Helia to enhance its digital capabilities, exploring new customer engagement methods, such as intelligent chatbots for accurate results and automated decision making for claims, ultimately improving customer experience.

“By taking control of our data and implementing AI-powered data governance, we’re building a foundation to surpass our customers’ expectations and maximise value from AI,” said Michelle Soakell-Ho, data governance leader at Helia.

“It was time for Helia to rethink our approach to exceed customers’ needs. Customers and home buyers trust us to be the custodians of their information, and we needed an integrated platform that would allow us to take charge of our data and deliver on its true value.”

Alex Newman, country manager for Informatica Australia and New Zealand, said: “IDMC enables Helia to build a centralised inventory of its data, enhance its classification processes using our AI-powered platform capabilities for automating processes and enforcing policies to manage this information.

“The AI-powered IDMC platform’s cloud-agnostic connectivity allows Helia to seamlessly integrate their diverse data landscape and improve on its foundations with a more robust yet agile data solution that would supercharge their users’ ability to access trustworthy, reliable data to deliver superior customer experience.

“This flexible cloud-based solution helps deliver a future-proof approach to data governance and allows Helia to take its data capability to the next level with a contextual 360-degree view of high-quality, consistent data and AI-powered insights.”

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Adrian Suljanovic is a journalist at Broker Daily with more than two years experience reporting on all facets of the third party distribution channel.

Adrian has written for a range of business and finance titles including IFA, Investor Daily and Lawyer’s Weekly before joining the mortgages team in 2022.

He graduated from the University of Wollongong in 2021 gaining a Bachelor of Communication & Media with a major in Digital & Social Media.

E-mail Adrian at: This email address is being protected from spambots. You need JavaScript enabled to view it.