ING Direct unveils new mobile banking technology

Touch Login prompts customers to use the fingerprint sensor on their Apple iPhones or iPads to log in securely to their account. It is currently available on iPhone 5s or later, iPad Air 2 and iPad mini 3 or later.

Janelle McGuinness, head of digital at ING Direct, said the introduction of Touch Login was about enhancing the mobile experience for the bank’s fast-growing number of digital customers.

“Across all Australian banks, our customers are the most digitally engaged, with more than 70 per cent carrying out their banking via our app,” she said.

“In the past 12 months, the number of customer interactions we’ve experienced through mobile has grown by 90 per cent while online has remained steady.

“As this appetite for mobile banking grows, we will continue to focus on ensuring our customers’ mobile experience is as simple, straightforward and convenient as possible.”